Backorders

How do I know if my order is backordered and what happens next ?

Most customers are notified via email of when an item is backordered. Please allow 2-3 business days for notification. 

Due to the volatility of and constant changes in the marketplace, there is a small chance that the item(s) you ordered will be out of stock
or discontinued when your order is processed. If this should be the case, you will be notified shortly that we will not be able to ship the
item(s). To make up for any inconvenience this may cause you, we will offer you a discount on your next order. 

Kitchen and Home makes every effort to provide current stock status. In spite of these attempts, items that are listed on the site as available
may occasionally fall on backorder. 

If, for any reason, your item has not shipped within the specified shipping time frame, we will notify you of this delay via email. At that
time you will be given the option to either cancel your order, or allow it to remain on backorder. 

If your order cannot be shipped within 30 days it will be canceled. In an effort to help our customers, you may be given the opportunity
to extend the back order past 30 days for highly constrained items, and orders will remain open and be shipped as soon as the product
becomes available. No backordered item will be kept open beyond 30 days without the consent of the customer. 

Why does my order show that it is rejected if I received notification that it is backordered ?

If you have received notification that your order is on backorder and you see that it is rejected in the order confirmation screen , it
means that the order is still a valid order. 

It will remain rejected until it ships. 

Most customers are notified via email of when an item is backordered. Please allow 3-4 business days for notification. 

Kitchen and Home makes every effort to provide current stock status. In spite of these attempts, items that are listed on the site as available
may occasionally fall on backorder. 

If, for any reason, your item has not shipped within the specified shipping time frame, we will notify you of this delay via email. At that
time you will be given the option to either cancel your order, or allow it to remain on backorder. 

Once an order is released from rejected status , Delivery times typically range from 5-10 days but we ask that you allow a maximum of
14 days for delivery. 

Most of our products are shipped using standard ground transportation. Our products ship directly from the manufacturers or distributors
and usually leave their hands within 48 hours of your order. 

A tracking number is usually emailed to you once our systems transmit the information.

Please click here to send us an inquiry on your order status.